In order to close the loop in value cards portfolio Quadra Solutions presents customer service management – a turnkey solution for gift and loyalty segment. Customer service management offers document digitization and data entry services with a complete process and requirements fulfillment. Our data entry projects incorporate a sophisticated key-from-image system, with the first step in our process being to scan hard copy documents/forms using high speed scanners.
The scanned images are imported into our data entry system, where a double entry process is used to ensure data integrity and quality. For reference purposes, we include the image filename as a field in each data record, thus allowing the client to refer back to the scanned image from which the information was keyed.
Customer service management consists of three fundamental steps: logistical support, process of digitalization and hard copy storage.